FAQ
Frequently Asked Questions
Thank you so much for your interest in East West Art Creations! I want every piece that leaves my studio to feel just right for you, so I've put together answers to the questions I hear most often. Don't see what you're looking for? Head over to my Contact page — I'd love to hear from you!
✦ Production & Turnaround Time
How long does it take to make my piece?
Every item is made by hand, just for you. Turnaround time varies by project — in-stock pieces are usually ready to ship within 1–3 business days, while custom and commission work can take anywhere from a few days to a few months depending on size and complexity. I'll always give you an honest estimate when you place your order, and I'll keep you posted along the way.
Can I request a rush order?
Sometimes! Reach out before ordering so I can let you know whether my current schedule allows it. Rush fees may apply for time-sensitive commissions.
✦ Made-to-Order vs. In-Stock
Are your pieces one-of-a-kind?
Most of them, yes! Pyrography and dot art are hand-drawn processes, so even pieces that share a similar design will have their own unique character. Items listed in the shop are either one-of-a-kind originals or made-to-order pieces crafted especially for you after purchase.
What's the difference between in-stock and custom orders?
In-stock pieces are finished and ready to ship — what you see is what you get. Custom and commission orders are created from scratch based on your vision: your subject, your sizing, your story. Visit my Custom Orders page to learn more and start a conversation.
✦ Care & Cleaning
How do I care for a wood-burned (pyrography) piece?
Wood loves a little TLC! Keep your piece away from prolonged direct sunlight to prevent fading, and out of humid or very dry environments that can cause the wood to warp. To clean, simply wipe gently with a soft, dry cloth. Avoid water, sprays, or harsh chemicals — the wood and burn lines will thank you.
How do I care for a painted piece?
For painted wood art, dust gently with a soft cloth or a clean, dry brush. Avoid moisture and abrasive cleaners. If your piece has been sealed (noted in the listing), it has an extra layer of protection, but it's still best to treat it with care.
Can I hang my piece outdoors?
My pieces are designed for indoor display. Outdoor conditions — rain, UV, temperature swings — can damage the wood and artwork over time. If you have a covered, protected outdoor space in mind, feel free to ask and we can talk through options!
✦ Sizing & Personalization
What sizes are available?
Sizes vary by piece and are listed in each product description. For custom orders, I work with a range of wood sizes — just let me know what you have in mind and I'll tell you what's possible.
Can I request a specific size?
Absolutely! Custom sizing is one of my favorite parts of the commission process. Reach out via the Custom Orders page and we'll figure out the perfect fit for your space.
Can I personalize a piece with a name, date, or message?
Yes! Personalization is available on many pieces and is always an option for custom commissions. Think wedding dates, pet names, meaningful quotes — if it matters to you, I want to put it in the work. Share the details when you submit your custom order request.
✦ Shipping
Do you ship internationally?
Shipping details are listed at checkout. If you're outside the US and don't see a shipping option for your location, send me a message — I'll do my best to find a way to get your piece to you.
How is my piece packaged?
I take packing seriously! Each piece is carefully wrapped and cushioned to survive its journey. Wood art can be fragile, and I want your piece to arrive exactly as it left my studio.
How long does shipping take?
Once your piece is ready and shipped, domestic delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number as soon as your order is on its way.
What if my piece arrives damaged?
I'm so sorry if that happens — please take photos of the packaging and the damage right away and contact me within 48 hours of delivery. I'll work with you to make it right.
✦ Returns & Commissions
Do you accept returns?
Because each piece is handmade and often made-to-order, I'm unable to accept returns for change of mind. However, if your item arrives damaged or there's an issue with your order, please reach out and I will do everything I can to resolve it.
Can I cancel or change my custom order?
Custom orders can be modified or cancelled within 24 hours of purchase, before I've begun work. Once I've started burning or painting, I'm unable to make significant changes, so please double-check all the details before confirming your order.
Have more questions?
I'd love to hear from you! Head over to my Contact page and drop me a message. I typically respond within 1–2 business days.